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Privacy Policy

Date: June 1, 2024

Introduction

At ZenAccountants, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
What data do we collect?
ZenAccountants collects the following data:
  • Personal identification information (Name, email address, phone number, etc.)
  • Financial and transaction Data (details about payments to and from you and other details of products and services you have purchased from us)
  • Technical Data (internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website)

How do we collect your data?

You directly provide ZenAccountants with most of the data we collect. We collect data and process data when you:
  • Sign our MNDA and Sign the Engagement letter to handle your back office needs or any of our affiliates and partner services.
  • Voluntarily complete a customer information or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

ZenAccountants collects your data for several purposes:

  1. Service Provisioning: We use your data to process your bookeeping, manage your account, and provide you with our accounting services. This includes using your information to communicate with you, perform the services you’ve requested, and handle your transactions.
  2. Personalization: We use your data to understand your needs and preferences, which allows us to personalize our services for you. This includes tailoring our communications, website experience, and service offerings to match your preferences.
  3. Marketing and Communication: With your permission, we may use your data to email you with other services we think you might like/need. We may also use your information to respond to your inquiries and provide you with information about changes to our services.
  4. Legal Obligations: We may use your data to comply with legal obligations, such as maintaining records for tax purposes or responding to legal processes.
  5. Improvement and Innovation: We may use your data to improve our services, conduct research, and develop new products and services.

ZenAccountants securely stores your data at multiple secure platforms (e.g. One Drive, Google Drive, Box.com and other secure platforms). We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Data Sharing Policy

ZenAccountants do not share personal data (including phone numbers) with third parties, affiliates, or partners without your explicit consent.

How do we store your data?

ZenAccountants securely stores your data at multiple secure platforms (e.g. One Drive, Google Drive, Box.com and other secure platforms). We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

What are your data protection rights?

ZenAccountants would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
  • The right to access – You have the right to request ZenAccountants for copies of your personal data.
  • The right to rectification – You have the right to request that ZenAccountants correct any information you believe is inaccurate. You also have the right to request ZenAccountants to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that ZenAccountants erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that ZenAccountants restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to ZenAccountants’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that ZenAccountants transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected].

Changes to our privacy policy

ZenAccountants keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on June 1, 2024.

How to contact us

If you have any questions about ZenAccountants’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at our email: [email protected]. Or call us on + 1 415 994 7425. Message and Data Rate may apply.